Privacy Policy

Last updated: 9 November 2025

This Privacy Policy describes how Cobow Scrubs (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from our website (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We may collect and process the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed via our payment providers, we do not store full card details)

  • Order details and purchase history

  • Messages you send us via contact forms, email, or social media

Information collected automatically
When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed, time spent on pages, and click behaviour

  • Referring website or campaign (where you came from)

We collect this information using cookies and similar technologies.

2. How we use your information

We use your personal information for the following purposes:

  • To process and deliver your orders, including payment, shipping and returns

  • To communicate with you about your order, account or enquiries

  • To provide customer support

  • To operate, maintain and improve our Site and services

  • To personalise your experience on our Site

  • To send you marketing emails or newsletters (only if you have opted in, and you can unsubscribe at any time)

  • To detect and prevent fraud, abuse or security issues

  • To comply with legal obligations and our record-keeping requirements

3. Cookies & tracking technologies

We use cookies and similar technologies to:

  • Remember your preferences and cart items

  • Help our Site function properly

  • Understand how visitors use our Site

  • Support marketing and advertising campaigns

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect how our Site functions for you.

4. Sharing your information

We do not sell your personal information.
We may share your information with trusted third parties for the purposes described in this policy, including:

  • E-commerce & payment providers (e.g. Shopify, payment gateways) to process orders and payments

  • Shipping and logistics partners to deliver your order

  • Email and marketing platforms to send communications you have agreed to receive

  • Analytics and advertising providers to help us understand and improve Site performance

These service providers only have access to the information necessary to perform their services and are required to protect your data.

We may also disclose personal information if required by law, legal process, or to protect our rights, safety, or property.

5. International transfers

Our store is operated online and may involve processing your information in countries other than where you live.
By using our Site, you understand that your information may be transferred to, stored and processed in these locations, subject to appropriate safeguards.

6. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including:

  • To complete your orders and provide services

  • To comply with legal, accounting and reporting obligations

  • To resolve disputes and enforce our agreements

When we no longer need your information, we will delete or anonymise it where reasonably possible.

7. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or update of your information

  • Request deletion of your personal information (subject to legal obligations)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing communications at any time

You can usually update your preferences by:

  • Clicking “unsubscribe” in our marketing emails, or

  • Contacting us directly using the details below

We may ask you to verify your identity before responding to certain requests.

8. Marketing communications

We may send you emails about new products, special offers or updates if you have:

  • Created an account and opted in, or

  • Subscribed to our newsletter / mailing list

You can opt out at any time by:

  • Clicking the “unsubscribe” link in the email, or

  • Contacting us and asking to be removed from our mailing list.

9. Third-party links

Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Children’s privacy

Our Site and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted indicates your acceptance of the revised policy.

12. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Cobow Scrubs
Email: support@cobowscrubs.com